Right of withdrawal
Last updated: September 20, 2026
This English version is a translation provided for your convenience. Only the German version is legally binding; switch to DE at the top of the page to read it.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (Nicolas Guerrero Tello, Meyerstraße 216, 28201 Bremen, Germany, email: hallo@cracha-app.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.
Performance starting before the withdrawal period ends
You can request that CraCha starts providing the service during the withdrawal period. Merely crediting or using credits does not, on our side, amount to a blanket waiver of your right of withdrawal.
If you expressly requested an early start, a reasonable, proportionate amount may be due for the services provided up to the withdrawal, insofar as the statutory requirements for compensation are met. The decisive factor is the share of the services provided in relation to the total agreed scope. Statutory rights remain unaffected.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Nicolas Guerrero Tello, Meyerstraße 216, 28201 Bremen, Germany, email: hallo@cracha-app.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.