Examples

Understand a company or client website

New client, new employer, new business partner: read the website once and ask about services, audiences and wording instead of reading every subpage.

Sample questions

• Which services does the company offer, and which page has more on each?
• Which audiences does the website address?
• What does the website say about locations, contacts and ways to get in touch?

Software and product documentation

Ask large docs with hundreds of pages exactly what you need: configuration, API details, migration steps – with a link to the right docs page.

Sample questions

• What prerequisites does the documentation list for the installation?
• How do I configure [feature], and which options are there?
• What changes when moving from version [X] to [Y]?

Help centers and FAQ sections

The answer is somewhere among dozens of help articles? Read the help section and ask in your own words, without knowing the right search terms.

Sample questions

• How do I cancel my account or change my plan?
• What should I do when [error message] appears?
• Which deadlines apply to returns and refunds?

University and study information

Degree programs, admission, deadlines and regulations are often spread across many pages of a university website. Ask for exactly what applies to you.

Sample questions

• What are the admission requirements for the master’s in [program]?
• What is the application deadline for the winter semester?
• Which specializations can I choose in [program]?

Examination and study regulations are often PDFs. CraCha doesn’t read PDF files, only the HTML pages.

Funding programs and government websites

Eligibility, application steps and required documents are often scattered across funding and government pages. Have the information pulled together – with a link to the original page.

Sample questions

• Who is eligible for the [name] program?
• Which documents do I need for the application?
• Which deadlines and funding amounts does the website mention?

The original page is always what counts. Check deadlines and amounts there before you rely on them.

Competitor and market research

Read several vendors’ websites into one knowledge base each and compare offers, positioning and arguments – backed by the pages that say so.

Sample questions

• Which products and plans does [vendor] offer?
• Which arguments does [vendor] use to win new customers?
• Which industries or references does the website mention?

Getting up to speed on a new project or topic

New to the team, an open-source project or a field? Read the public pages and ask the questions you’d otherwise ask your colleagues.

Sample questions

• How is the project structured, and where should I start?
• Which guidelines apply to contributions or changes?
• Which terms does the website explain, and what do they mean?

Shops and product catalogs

Product pages list dimensions, materials, compatibility and delivery terms. Ask for them instead of clicking through categories and filters.

Sample questions

• Which models are compatible with [device]?
• Which products come in [material] or [size]?
• What does it say about shipping, delivery time and warranty?

Prices and availability change quickly. CraCha knows the state of its last read.

Blogs, magazines and knowledge articles

A blog or guide with hundreds of articles becomes a reference: ask about a topic and get the matching articles linked.

Sample questions

• Which articles cover [topic], and what are their key points?
• What tips does the guide give for [problem]?
• What do the articles recommend for beginners in [topic]?

Check your own website

Do details contradict each other across subpages? Is something missing that customers often ask? Question your own website the way a visitor would.

Sample questions

• Which opening hours, prices or contact details does the website give – and do they match everywhere?
• Does the website explain how [service] works?
• Which pages mention [product]?